Provide the following information:
1. Steam account name for hijacked account
2. The original contact e-mail for the account
3. Select “Account Questions” as the category and “Hijacked or Stolen Account” as the subcategory.
4. Proof of purchase for the account as outlined below:
If retail software is registered to the account, attach a digital photo or scan of the CD Key registered to the account. Write the Steam account username on the quick reference card or CD Key sticker below the code in permanent ink.
Examples:
If a game was purchased through Steam with a credit card, please provide the following:
The Card Type (Visa, MasterCard, Discover, American Express)
Full Name on the Card
Expiration Date
The last four digits of the credit card number - Do not provide the full credit card number
If a game was purchased through Steam using a PayPal account, please provide:
The Billing Name on the PayPal Account
The full Billing Address on the PayPal Account
The PayPal PayerID
The Invoice ID and the Transaction ID
If any other type of payment was used, please explain this in the support ticket.
Just fill out the ticket, you dont have 2 say anything...
