Finally got a reply (so i thought) its just an auto response basically saying support is still busy with other people.... WTF this has to be slowest support team I've ever saw...
EDIT: finally got a reply from a real person after basically threatening to take legal actions LMFAO so all is good now but this i find funny is the first thing they say "Thanks for getting in touch with us! I'm sorry for the long delay in response; we're working through an exceptionally large number of support requests due to the wonderful success of our recent sales"
Like Lol yes such a big success that i'm sure all those support request are just people thanking you LMFAO