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Support (Read Only) => Help => Topic started by: ๖Ϝцzsioᴎ on August 05, 2013, 09:23:38 PM

Title: Internet speed has gotten very slow with downloads
Post by: ๖Ϝцzsioᴎ on August 05, 2013, 09:23:38 PM
When I try to do things like watch a YouTube video, download something, it goes very slow, a 3 minute 360p video takes 10 minutes to buffer.
Speed test shows that my speeds are fine, and webpages load up fine, but download speed is extremely slow. Even on online games like Gmod and shit I can barely play because of the lag.
Help please.
ISP is charter, haven't called them up yet, but I should.
Speedtest results
(http://www.speedtest.net/result/2883568111.png)
Title: Re: Internet speed has gotten very slow with downloads
Post by: Peetah on August 05, 2013, 10:01:32 PM
Lets try and narrow down the problem.
Preform a ping test http://www.pingtest.net/ (http://www.pingtest.net/)

This will eliminate the chance that you might be losing a lot of your packages.
Title: Re: Internet speed has gotten very slow with downloads
Post by: ๖Ϝцzsioᴎ on August 05, 2013, 11:25:14 PM
Quote from: Peetah on August 05, 2013, 10:01:32 PM
Lets try and narrow down the problem.
Preform a ping test http://www.pingtest.net/ (http://www.pingtest.net/)

This will eliminate the chance that you might be losing a lot of your packages.
Odd, it seems to be fine now, it's been like this for the past month so it's likely to become slow again, so I better enjoy it while it lasts.
I'll give you the results anyhow.
(http://www.pingtest.net/result/84675621.png) (http://www.pingtest.net)

EDIT: Internet is not the speed I was promised with, 100kb/s is still decent but the fact I'm paying for 100kb/s instead of 5mb/s is bullshit.
During the day downlaods are around 20 - 50kb/s.
Title: Re: Internet speed has gotten very slow with downloads
Post by: blαh2355 on August 06, 2013, 04:44:18 AM
Quote from: Ϝuzsioᴎ on August 05, 2013, 11:25:14 PM
Odd, it seems to be fine now, it's been like this for the past month so it's likely to become slow again, so I better enjoy it while it lasts.
I'll give you the results anyhow.
(http://www.pingtest.net/result/84675621.png) (http://www.pingtest.net)

EDIT: Internet is not the speed I was promised with, 100kb/s is still decent but the fact I'm paying for 100kb/s instead of 5mb/s is bullshit.
During the day downlaods are around 20 - 50kb/s.
What? Are you sure you're not confusing with MB and Mb?
Title: Re: Internet speed has gotten very slow with downloads
Post by: Bomb Squad on August 06, 2013, 10:48:05 AM
Quote from: Ϝuzsioᴎ on August 05, 2013, 11:25:14 PM
Odd, it seems to be fine now, it's been like this for the past month so it's likely to become slow again, so I better enjoy it while it lasts.
I'll give you the results anyhow.
(http://www.pingtest.net/result/84675621.png) (http://www.pingtest.net)

EDIT: Internet is not the speed I was promised with, 100kb/s is still decent but the fact I'm paying for 100kb/s instead of 5mb/s is bullshit.
During the day downlaods are around 20 - 50kb/s.
First of all, you're confusing megaBYTES with megaBITS.
Megabits are often used to measure the internet speed you're getting by your ISPs. 1 megabit is equal to one eighth of a megabyte - exactly 125kilobytes/s.
Megabytes are used to measure what speed you're downloading/uploading at. 1 megabytes is equal to 8 megabits, or 1024kilobytes.

Could you clarify what you're downloading? It could be an issue on their side, or it could be an issue with Charter themselves. Charter has been known to throttle your internet speed if you're using it excessively, if you go over your monthly usage limit, or if a large amount of people are using Charter at the same time (to prevent other people from being slow).
Title: Re: Internet speed has gotten very slow with downloads
Post by: ๖Ϝцzsioᴎ on August 09, 2013, 08:29:41 PM
Quote from: Bomb Squad on August 06, 2013, 10:48:05 AM
First of all, you're confusing megaBYTES with megaBITS.
Megabits are often used to measure the internet speed you're getting by your ISPs. 1 megabit is equal to one eighth of a megabyte - exactly 125kilobytes/s.
Megabytes are used to measure what speed you're downloading/uploading at. 1 megabytes is equal to 8 megabits, or 1024kilobytes.

Could you clarify what you're downloading? It could be an issue on their side, or it could be an issue with Charter themselves. Charter has been known to throttle your internet speed if you're using it excessively, if you go over your monthly usage limit, or if a large amount of people are using Charter at the same time (to prevent other people from being slow).
That's probably where I was confused.
Doesn't matter what I'm downloading, I barely get 50kb.

But this is interesting, during the night internet is fine, but during the day I get shit connection.

Speedtest results during day
Spoiler (click to show/hide)

Pingtest results during day
Spoiler (click to show/hide)

During night is in OP.
Title: Re: Internet speed has gotten very slow with downloads
Post by: Bomb Squad on August 09, 2013, 08:30:45 PM
Seems like your ISP is throttling for load balance. Nothing you can do other than change ISPs, unfortunately.